DupeScan

Help & Contact

Have questions about DupeScan, need help with a scan, or have feedback? We're here to assist you.

Frequently Asked Questions

How does DupeScan discover drugstore dupes?

DupeScan uses state-of-the-art visual AI to identify the brand, product line, shade, and formulation of high-end cosmetics (e.g., Charlotte Tilbury, Dior, NARS, Fenty Beauty). It then cross-references your item with our curated cosmetic database to match verified drugstore alternatives under $15 from brands like e.l.f., NYX, Milani, and Maybelline.

How do I get the most accurate scan results?

Ensure your cosmetic product or swatch is well-lit and in focus. For best results, capture the front label showing the brand name and shade name clearly. You can also photograph arm swatches or product textures under natural light.

Are my photos saved, stored, or made public?

No. Captured photos and uploaded images are processed in transient memory solely to identify cosmetics and recommend dupes. We never store your photos on our servers, build facial recognition data, or share personal photos with third parties.

How do I manage or cancel my DupeScan Pro subscription?

All in-app subscriptions and free trials are managed directly through Apple. You can review, update, or cancel your subscription at any time by going to your iOS device: Settings > [Your Apple ID Profile] > Subscriptions > DupeScan.

How do I restore my purchases if I change devices?

If you reinstall the app or switch devices, tap the "Restore Purchases" button inside the app's settings or paywall screen. As long as you are signed into the same Apple ID used for the original purchase, your Pro access will automatically re-activate.

How can I delete my scan history?

Your scan history is stored locally on your device via AsyncStorage. You can clear your past scans anytime within the app's History tab, or uninstall the app to erase all stored local data.

Can I suggest a missing brand or report an inaccurate match?

Absolutely! We love beauty community feedback. Please email us at support@of-them-all.com with the luxury product name, shade, and any suggested drugstore matches. Our cosmetic research team regularly updates our match library.

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